B.S.S
Bag
Help

FAQ

The questions we get most often.

Ordering

How do I order?

Choose your piece, colour and size, then checkout. Your order opens in WhatsApp, ready to send. We reply with your total and delivery fee.

Can I order without the website?

Yes. Message us on WhatsApp with the piece, colour, size and your delivery details.

Can I change my order?

Yes, if it hasn't been packed yet. Message us on WhatsApp as soon as you can.

Sizing and product

How do I choose my size?

Check the size guide. If you're between sizes, go up for a looser fit, or message us for help.

How do you print the designs?

Each colour is screen-printed by hand. The ink sits in the cotton rather than on top of it, so the print softens with wear rather than cracking.

How do I care for my piece?

Wash cold, inside out. Hang to dry. Iron on low, avoiding the print.

Delivery and payment

How much is delivery?

We confirm the fee with you on WhatsApp once we know your area, before you pay.

How do I pay?

By mobile money or bank transfer. We send the details on WhatsApp.

Can I pick up my order?

Yes, by arrangement. Message us on WhatsApp.